Privacy Policy for Subsidence Repairs London
Last Updated: 28 October 2025
Subsidence Repairs London (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal data you provide to us, or that we collect from you, in compliance with the UK General Data Protection Regulation (UK GDPR).
This policy applies to our website (subsidencerepairslondon.co.uk) and the services we offer.
1. Who We Are
Subsidence Repairs London provides subsidence repair services for residential and commercial properties in London.
Our contact details are:
- Website: subsidencerepairslondon.co.uk
- Email: hello@subsidencerepairslondon.co.uk
2. What Personal Data We Collect
We may collect and process the following personal data from you:
- Identity Data: First name and last name.
- Contact Data: Email address, phone number, street address, and postcode.
- Service Data: Property type, preferred call-back time, and any messages or information you provide to us in relation to our services.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3. How We Collect Your Data
We collect data in the following ways:
- Direct interactions: You may give us your Identity, Contact, and Service Data by filling in forms on our website (e.g., the “Get a Free Quote” form) or by corresponding with us by phone, email, or otherwise.
- Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To respond to your enquiries and provide you with a quote for our services. | Identity, Contact, Service | Performance of a contract with you. |
| To schedule and carry out subsidence repair services. | Identity, Contact, Service | Performance of a contract with you. |
| To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy. | Identity, Contact | Performance of a contract with you, necessary to comply with a legal obligation. |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security). |
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
8. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email.